Q: I have two cooling towers using softened water. It has 0 hardness after softening, pH is 8.75, conductivity is 150 and alkalinity is 40, chlorides are 10. The one tower water has a pH of 8.2 in the sump as well as 140 hardness, 514 conductivity, 30 chlorides and 180 alkalinity. The other tower has a pH of 7.84, hardness of 200, 549 conductivity, 40 chlorides and 200 alkalinity. What is causing my hardness to be so high in the tower and am I wasting water. Also, do you have any ideas to improve my treatment. The towers both have rust on the inside walls, and we’re using a treatment with sodium hydroxide in it.